Official statement from Valve.
We shared with the NYAG that these types of boxes in our games are widely used, not just in video games but in the tangible world as well, where generations have grown up opening baseball card packs and blind boxes and bags, and then trading and selling the items they receive.
You’re right! We should stop that too!
Is it fair to say they’re “doing nothing to stop it”? They have indeed been shutting banning users for this, according to themselves millions of them.
Not saying it’s enough, but it’s hardly nothing.