• 0 Posts
  • 27 Comments
Joined 1 year ago
Cake day: July 14th, 2023
  • kibiz0r@midwest.socialtoTechnology@beehaw.org•Reddit is profitable for the first time ever, with nearly 100 million daily usersEnglish
    72·
    22 days ago

    A couple months ago, I logged into an old Reddit account. It only took a few minutes of scrolling before it happened.

    I had to scroll back up and try again, and record my screen so I could doublecheck my count later.

    35 ads or “recommended” posts (i.e. not from anything I subscribed to) in a row.

    I’m curious what that means for the overall percentage of the average user’s feed.

    Edit: Okay yall… I appreciate all of the free technical support, but it’s really not needed. I was just documenting some findings.

    But since everyone is so concerned about improving my Reddit experience, here are a few things to consider:

    • I’m a mobile dev, so I don’t mind enduring a shitty UX for the sake of finding out what other companies are doing with their apps. If I’m going in with a mindset of curiosity, it really doesn’t bother me. In fact, I want to see the worst parts.
    • Even if I had been going in just to have a pleasant scrolling experience, the reason I opened Reddit at all is because my wife had my phone for a while (due to toddler nonsense, we had swapped phones and she was stuck sitting in the hallway for a few minutes) and she had decided to open the app, so the decision of app vs. website was kinda made for me already.
    • Even if she had considered using the website instead, I wasn’t logged in because I only use private browsing (again, mobile dev, so when testing web flows I like to make sure there is no saved web data).
    • Even if I was already logged in, it’s an iPhone. While I do use an ad-blocker, the ad-blocking capabilities of Safari are pretty limited, so I’m not sure it would’ve improved much.
    • Even if I was on Android, I’d probably still not have any extensive ad-blocking enabled, because I want to stay relatively vanilla in my setup to reduce confounding factors when testing.
    • Even if there was a genuine opportunity here for my setup to be improved… I didn’t ask for that, and swarming people with “have you considered doing it the right way?” when they’re just making a basic observation doesn’t create a great atmosphere for the overall Lemmy experience.
  • kibiz0r@midwest.socialtoTechnology@lemmy.ml•FTC Finalizes Rule That Makes It Easy to Cancel Unwanted SubscriptionsEnglish
    14·
    1 month ago

    Recently had to cancel Xfinity. Had to wait for a text chat so I could schedule a cancellation appointment. They didn’t call at the requested time. I called instead to make an appointment for them to call me back.

    30 minutes of waiting and questions about what it would take to retain me as a customer or who could take over my account. I told them up front that Xfinity isn’t available at my new address but they had to ask all the questions anyway.

    All of this nonsense meant I was 6 days into the billing cycle, so they had already charged me for a full month and held onto the remainder until the next month.

    Ugh.

    I fully expect that, just like the rest of the account management parts of Xfinity’s site, the page that serves the “cancel” button will be horribly slow to load, frequently broken, and borderline unusable, while the upselling pages remain lightning fast and reliable.